Frequently Asked Questions
Everything you need to know about our premium apparel and service.
How does the 'First Pair Guarantee' work?
We want you to find the perfect fit. If you aren't happy with your first pair of underwear, you can keep them and we will send a different size or issue a full refund—no return necessary.
What is the typical shipping timeframe?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your order sooner.
How should I care for my All Citizens apparel?
To ensure longevity, we recommend machine washing on a cold, gentle cycle with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What is your return policy for non-underwear items?
For all other apparel, we accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing down for a slimmer fit or sizing up for a more relaxed feel.